Shipping policy

Effective Date: August 11, 2026

1. Introduction

Outside Peak USA is owned and operated by Outside Peak LLC ("Outside Peak USA," "we," "us," or "our"). This Shipping Policy explains how we process, ship, and handle delivery-related issues for orders placed through https://outsidepeakusa.com.

Online Retailer Notice: Outside Peak USA operates exclusively as an online retailer. Products are sourced through carefully selected manufacturers and authorized distribution partners. We do not maintain a public retail storefront. Orders ship directly from the manufacturer or supplier's warehouse rather than from our own facility.

Order Cutoff: Orders placed before 2:00 PM CST on a business day are submitted for processing that same day. Orders placed after 2:00 PM CST, on weekends, or on U.S. public holidays are submitted for processing on the next business day.

Quick Summary

Service: Standard Shipping
Shipping cost: Free on orders of $100 or more (subtotal after discounts, before tax) within the Continental United States; $9.99 flat rate on orders of $99.99 or less
Processing (handling) time: 1–2 business days
Transit time: 5–8 business days
Total delivery time: 6–10 business days
Order cutoff: 2:00 PM CST, Monday–Friday
Service region: Continental United States only (48 contiguous states; excludes Alaska and Hawaii)
Delivery issue reporting: Visible shipping damage, damage present upon delivery, incorrect items, missing components, or delivery discrepancies must be reported within 7 days of delivery

2. Shipping Destinations

2.1 Continental United States Only

Outside Peak USA currently ships only within the Continental United States (the 48 contiguous states). We do not currently ship to:

Alaska or Hawaii
U.S. territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands
P.O. boxes that cannot accept carrier delivery
APO, FPO, or DPO military addresses
International destinations

Orders submitted with an ineligible shipping address may be canceled and refunded.

2.2 Future Expansion

We may add additional shipping regions in the future. If our service region changes, this Shipping Policy will be updated accordingly.

3. Shipping Costs

Orders of $100 or more: FREE Standard Shipping within the Continental United States.
Orders of $99.99 or less: $9.99 flat-rate Standard Shipping within the Continental United States.

The $100 free-shipping threshold is calculated using the order subtotal after discounts and before applicable taxes.

All applicable shipping charges are displayed at checkout before the order is completed.

Sales Tax: Applicable U.S. state and local sales taxes are calculated and displayed at checkout based on the shipping address and applicable tax requirements.

4. Order Processing & Cutoff

Order Cutoff: Orders placed before 2:00 PM CST on a business day are submitted for same-day processing.
Orders placed after 2:00 PM CST, on weekends, or on U.S. public holidays are submitted for processing on the next business day.
Handling (processing) time: 1–2 business days after the order is submitted for processing.
Business days are Monday through Friday, excluding U.S. public holidays.
If a specific product requires additional processing time, that information may be disclosed on the applicable product page. Where clearly disclosed before purchase, the product-specific processing time will apply.

5. Delivery Time

Total estimated delivery time is generally 6 to 10 business days for orders placed and submitted before the 2:00 PM CST cutoff on a business day.

This estimated timeframe consists of:

Handling: 1–2 business days
Transit: 5–8 business days

Orders placed after the daily cutoff, on weekends, or on U.S. public holidays begin processing on the next business day.

Delivery times are estimates and may be affected by carrier delays, severe weather, supply-chain interruptions, or other circumstances outside our reasonable control. See Section 7.5 for additional information.

6. Shipping Methods & Carriers

Orders are shipped through trusted national or regional carriers. Depending on the destination, product, package dimensions, fulfillment partner, and shipping requirements, carriers may include USPS, UPS, FedEx, or comparable services.

6.1 Tracking

Tracking information is provided for shipments where carrier tracking is available. Once your order ships, you will receive a tracking link by email.

Please allow up to 24 hours after dispatch for tracking information to populate in the carrier's system.

6.2 Shipment Insurance

Where applicable, shipments may be covered against qualifying loss or damage in transit. If your shipment is lost or arrives damaged, you must contact Outside Peak USA according to the reporting requirements in Section 7.

6.3 Signature on Delivery

A signature is not required by default. However, certain high-value, oversized, specialty, or carrier-restricted shipments may require a signature upon delivery.

Where applicable, signature requirements may be disclosed on the product page, during checkout, in the order confirmation, or in the shipping confirmation.

7. Delivery Issues

Customers are responsible for reviewing the delivery status and inspecting their order promptly after delivery.

7.1 Delayed Packages

If your delivery exceeds the estimated 6–10 business day delivery window, please contact us at support@outsidepeakusa.com or 1-262-239-4915.

We may review the shipment status and, where appropriate, open a trace or inquiry with the applicable carrier or fulfillment partner.

7.2 Marked "Delivered" but Not Received

If your tracking information shows that the package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct
Check with household members, neighbors, building management, front desk staff, or any safe-drop location used by the carrier
Allow up to 48 hours after the initial "delivered" scan, as carriers may occasionally scan packages before final delivery
Contact Outside Peak USA within 7 days of the carrier's recorded delivery date if the package is still missing

Claims submitted more than 7 days after the carrier's recorded delivery date may not be eligible for replacement or refund where Outside Peak USA or the carrier can no longer reasonably verify the delivery issue.

If a carrier investigation confirms that the package was lost, stolen in transit before delivery, or otherwise not successfully delivered, we will determine the appropriate resolution based on the circumstances and available evidence.

7.3 Shipping Damage

Customers must inspect delivered items promptly.

Any visible shipping damage, damage present upon delivery, or other condition reasonably indicating that the item was damaged during transit must be reported within 7 days of the recorded delivery date.

Please:

Photograph the outer packaging before discarding it
Photograph the damaged product and all affected areas
Keep the packaging, shipping label, and included materials until the claim has been reviewed
Contact us at support@outsidepeakusa.com with your order number, photographs, and a brief description of the damage

Shipping-damage claims submitted more than 7 days after delivery may not be accepted because Outside Peak USA may no longer be able to reasonably verify that the damage occurred during shipping or was present at delivery.

If the claim is approved, we may arrange a replacement, return, prepaid return shipping label, refund, or other appropriate resolution.

Please refer to our Return and Refund Policy for complete return and refund eligibility requirements.

7.4 Incorrect Items or Missing Components

If you receive an incorrect item, incorrect quantity, or a shipment with missing components, you must contact us within 7 days of delivery.

Please provide:

Your order number
Photographs of the item received
Photographs of the packaging and shipping label where relevant
A description of the incorrect or missing item or component

Claims involving incorrect items or missing components submitted more than 7 days after delivery may not be accepted where the order discrepancy can no longer be reasonably verified.

7.5 Force Majeure and Carrier Delays

Outside Peak USA is not liable for shipping delays caused by events beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, labor disruptions, supply-chain interruptions, emergencies, government actions, or similar circumstances.

Where possible, we will work with carriers and fulfillment partners to obtain updated tracking information and resume normal delivery.

8. Missing Items

If an item or component is missing from your delivery, please contact Outside Peak USA within 7 days of delivery at support@outsidepeakusa.com.

Please provide your order number, a description of the missing item or component, and photographs of the package and contents where relevant.

We will review the claim and, if approved, may ship the missing item or component, arrange a replacement, or issue an appropriate refund.

9. Returns & Refunds

Non-defective / change-of-mind returns: Eligible return requests may be submitted within 30 days of delivery.

Delivery-related issues: Visible shipping damage, damage present upon delivery, incorrect items, missing components, or other qualifying delivery discrepancies must be reported within 7 days of the recorded delivery date.

Product defects: A product defect that could not reasonably have been identified during the initial delivery inspection may be reported within 30 days of delivery and is subject to review, supporting evidence, and the eligibility conditions in our Return and Refund Policy.

A product issue arising from misuse, improper handling, improper assembly, improper installation, modification, neglect, failure to follow manufacturer instructions, accident, or normal wear and tear is not considered a qualifying delivery issue or eligible product defect.

Please refer to our Return and Refund Policy for complete return eligibility requirements, reporting deadlines, exclusions, fees, and return instructions.

Return shipping: Customers are responsible for return shipping costs for approved non-defective / change-of-mind returns. Outside Peak USA covers authorized return shipping costs for approved qualifying defective, damaged, or incorrect-item returns.
Restocking fee: A 25% restocking fee applies only to approved non-defective / change-of-mind returns. No restocking fee applies to approved qualifying defective, damaged, or incorrect-item returns.
Refund timing: Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.

Returns are only accepted from addresses within the Continental United States.

10. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Outside Peak USA is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or otherwise inaccurate shipping address provided by the customer.

If a package is returned to the sender because of an incorrect, incomplete, or undeliverable address provided by the customer, we may contact the customer to arrange reshipment.

Additional shipping fees associated with reshipment may apply and may be the responsibility of the customer.

11. Order Changes & Cancellations

Orders may be canceled free of charge only if the cancellation request is received within 24 hours of purchase AND before the 2:00 PM CST order cutoff on a business day, provided the order has not already been processed or dispatched.

Orders placed after 2:00 PM CST, on weekends, or on U.S. public holidays may be canceled until 2:00 PM CST on the following business day, subject to processing status.

Once an order has been submitted for processing or has shipped, cancellation is no longer available. The customer must instead follow the applicable return process described in our Return and Refund Policy.

To request a cancellation or order change, contact us as soon as possible at support@outsidepeakusa.com.

12. Product Use & Safety Disclaimer

Products sold by Outside Peak USA are intended for their stated consumer and recreational purposes and must be used in accordance with all manufacturer instructions, specifications, warnings, and safety guidelines.

Customers are responsible for reviewing all manufacturer documentation before installation, assembly, or use.

Outside Peak USA is not responsible for delays, damage, injury, product failure, or other issues resulting from misuse, improper handling, improper installation, improper assembly, unauthorized modification, neglect, accident, or failure to follow manufacturer instructions.

Damage resulting from these circumstances does not qualify as shipping damage under this Shipping Policy.

13. Contact

Company: Outside Peak LLC (d/b/a Outside Peak USA)
EIN: 41-3475849
Email: support@outsidepeakusa.com
Phone: 1-262-239-4915
Business Address: 2800 E Enterprise Ave, Ste 333, Appleton, WI 54913, United States
Working Hours: Monday to Friday, 9 AM to 5 PM CST (excluding U.S. public holidays)
Order Cutoff: 2:00 PM CST on business days
Service Region: Continental United States only

Outside Peak USA is an online-only store and does not operate as a public retail showroom.

14. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page, and the "Effective Date" above will be updated accordingly.

Thank you for shopping with Outside Peak USA.