Return and Refund Policy

Effective Date: August 11, 2026

1. Overview

Outside Peak USA is owned and operated by Outside Peak LLC ("Outside Peak USA," "we," "us," or "our"). We stand behind the quality of the products we offer. This policy explains when and how returns, refunds, replacements, and cancellations are handled for purchases made through https://outsidepeakusa.com.

Online Retailer Notice: Outside Peak USA operates exclusively as an online retailer. We do not maintain a public retail storefront; our support team operates online during the business hours listed below.

Service Region: Outside Peak USA ships and accepts returns only within the Continental United States (the 48 contiguous states). We do not currently ship to or accept returns from Alaska, Hawaii, U.S. territories, P.O. boxes that cannot accept carrier delivery, APO/FPO addresses, or international destinations.

Order Cutoff: Orders placed before 2:00 PM CST on a business day are submitted for same-day processing. Orders placed after 2:00 PM CST, on weekends, or on U.S. public holidays are submitted for processing on the next business day. This cutoff directly affects cancellation eligibility (see Section 9).

Summary

• Region: Continental United States only
• Standard return window: 30 days from delivery for eligible non-defective/change-of-mind returns
• Delivery issue reporting: Visible shipping damage, damage present upon delivery, incorrect items, or missing components must be reported within 7 days of delivery
• Product defects: Product defects that could not reasonably have been identified during the initial delivery inspection may be reported within the applicable 30-day return window and are subject to review and supporting evidence
• Return eligibility: Eligible defective, damaged, incorrect, and non-defective/change-of-mind items may qualify for return subject to the conditions of this policy
• Return shipping: Customer is responsible for return shipping costs unless the return is approved because the item arrived damaged, defective, or incorrect
• Restocking fee: 25% of the product price on approved non-defective/change-of-mind returns only; no restocking fee applies to approved defective, damaged, or incorrect-item returns
• Order cutoff: 2:00 PM CST, Monday–Friday

2. Contact Information

To start a return, cancel an order, or report a delivery or product issue, contact our online customer service team:

• Email: support@outsidepeakusa.com
• Phone: 1-262-239-4915
• Business Address: 2800 E Enterprise Ave, Ste 333, Appleton, WI 54913, United States

Working Hours: Monday to Friday, 9 AM to 5 PM CST

(excluding U.S. public holidays).
Order Cutoff Time: 2:00 PM CST on business days.
Inquiries received outside of business hours will be answered on the next business day.

3. Eligibility for Returns

Returns may be accepted under the following conditions:

• The original order was shipped to an address within the Continental United States
• Non-defective / change-of-mind returns: The return request must be submitted within 30 days of the delivery date
• Delivery-related claims: Visible shipping damage, damage present upon delivery, incorrect items, or missing components must be reported within 7 days of the recorded delivery date as described in Section 4
• Product defects: A product defect that could not reasonably have been identified during the initial delivery inspection may be reported within 30 days of delivery and will be reviewed based on the nature of the issue and the supporting evidence provided
• For non-defective/change-of-mind returns, the item must be unused, in its original condition, and include all original packaging, accessories, and manuals
• Non-defective products that have been used, installed, assembled, altered, or modified are not eligible for change-of-mind returns

Used, installed, or assembled products may only be considered for defective-item coverage where the reported issue qualifies as a product defect and was not caused by use, misuse, assembly, installation, modification, neglect, or normal wear and tear.

4. Reporting Delivery Damage, Incorrect Items, Missing Components, or Product Defects

Customers are responsible for inspecting their order promptly upon delivery.

Delivery-related issues: Any visible shipping damage, damage present upon delivery, incorrect item, or missing component must be reported to Outside Peak USA within 7 days of the recorded delivery date.

Delivery-related claims submitted more than 7 days after delivery may not be accepted because Outside Peak USA may no longer be able to reasonably verify whether the issue occurred during shipping or was present at the time of delivery.

Product defects: If a product develops or reveals a defect that could not reasonably have been identified during the initial delivery inspection, the customer must notify Outside Peak USA as soon as the defect becomes apparent and within 30 days of delivery. Such claims are subject to review and are not automatically approved.

When submitting a claim, please include:

• Your order number
• Clear photos and/or video showing the damage, defect, incorrect item, or missing component
• Photos of the product and outer packaging where relevant
• A brief description of the issue and when it was first noticed
• Any additional information reasonably requested by Outside Peak USA to evaluate the claim

Outside Peak USA may request additional photographs, video, packaging information, serial numbers, troubleshooting information, or other reasonable documentation needed to determine the nature and cause of the issue.

If a claim is reviewed and approved, we will provide return instructions and, where applicable, a prepaid return shipping label, replacement, or refund at no additional cost to the customer.

Damage caused after delivery by misuse, improper handling, improper assembly, improper installation, modification, neglect, accident, failure to follow manufacturer instructions, or normal wear and tear is not considered shipping damage or an eligible product defect under this policy.

5. Return Shipping and Fees

All returns must originate from and be shipped within the Continental United States.

Approved defective, damaged, or incorrect-item returns: Outside Peak USA covers authorized return shipping costs and provides a prepaid return label where a return is required. There is no restocking fee on approved returns resulting from a qualifying defect, delivery damage, or fulfillment error.

Non-defective / change-of-mind returns: The customer is responsible for arranging and paying for return shipping. A 25% restocking fee based on the product price will be deducted from the refund total.

Exchanges for the same item do not incur a restocking fee where the exchange is approved under this policy.

All approved returns must be shipped within 7 days of return approval. Return authorization does not extend the original eligibility period.

Items sent back without prior return authorization may not be accepted, and Outside Peak USA is not responsible for unauthorized return shipping costs.

6. Refunds and Replacements

• Returned items are inspected once received
• After inspection, we will notify you whether the return has been approved or rejected
• Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item
• You may choose a replacement instead of a refund where applicable and available
• Original shipping charges, if any, are non-refundable unless the approved return results from our error or an eligible delivery-related issue
• Outside Peak USA reserves the right to reject claims where the information or evidence provided does not reasonably establish an eligible defect, delivery issue, or fulfillment error

7. Exchanges

We accept exchanges for eligible defective and non-defective products provided they meet the applicable conditions and reporting deadlines described in this policy.

Replacement items are dispatched once the original returned product has been received and approved, unless Outside Peak USA determines that another resolution is appropriate.

Exchanges are only available for delivery within the Continental United States.

8. Non-Returnable Items and Claims

The following items or claims are not eligible for return, refund, replacement, or delivery-related claim coverage unless otherwise required by applicable law:

• Delivery damage, visible damage upon arrival, incorrect-item claims, or missing-component claims reported more than 7 days after the recorded delivery date
• Non-defective/change-of-mind return requests submitted more than 30 days after delivery
• Product defect claims submitted more than 30 days after delivery under this return policy
• Items damaged after delivery due to misuse, neglect, accidents, improper handling, improper installation, improper assembly, modification, failure to follow manufacturer instructions, or normal wear and tear
• Non-defective products that have been used, installed, assembled, altered, or modified
• Items shipped to or returning from outside the Continental United States
• Personalized, custom-made, or perishable goods
• Intimate or sanitary products unless sealed and unused
• Gift cards and downloadable digital items
• Non-defective/change-of-mind items missing original packaging, accessories, manuals, or included components
• Items returned without prior authorization where Outside Peak USA is unable to reasonably verify or process the return

Submitting a return or damage claim does not automatically guarantee approval. Eligibility is determined after review of the order details, applicable reporting period, product condition, and supporting evidence.

9. Cancellations

• Orders may be canceled free of charge only if the cancellation request is received within 24 hours of purchase AND before the 2:00 PM CST order cutoff on a business day, provided the order has not yet been processed or dispatched.
• Orders placed after 2:00 PM CST, on weekends, or on U.S. public holidays may be canceled until 2:00 PM CST on the following business day, subject to processing status.
• Once an order has been submitted for processing or has shipped, cancellations are no longer possible. You must follow the return process outlined in this policy.
• To request a cancellation, contact us as soon as possible at support@outsidepeakusa.com with your order number.

10. Product Use & Safety Disclaimer

Products sold by Outside Peak USA are intended for their stated consumer and recreational purposes and must be used in accordance with all manufacturer instructions, warnings, specifications, and safety guidelines.

Customers are responsible for reviewing and following the manufacturer's instructions before assembly, installation, or use.

Outside Peak USA is not responsible for damage or injury resulting from misuse, improper installation, improper assembly, modification, neglect, failure to follow manufacturer instructions, or use contrary to product specifications or safety guidelines.

Damage resulting from these circumstances does not constitute shipping damage or an eligible product defect for purposes of this Return and Refund Policy. Return eligibility remains governed by the conditions outlined above.

11. Legal Rights

This policy does not limit or affect any rights you may have under applicable U.S. federal or state consumer protection laws.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time. The "Effective Date" above will be revised when changes occur, and updates take effect immediately upon posting to the Website.

By purchasing from Outside Peak USA, you agree to this Return and Refund Policy.

Outside Peak USA is owned and operated by Outside Peak LLC
EIN: 41-3475849
support@outsidepeakusa.com
1-262-239-4915
2800 E Enterprise Ave, Ste 333, Appleton, WI 54913, United States
Service Region: Continental U.S. only

Working Hours: Monday to Friday, 9 AM to 5 PM CST

Order Cutoff: 2:00 PM CST