Return and Refund Policy

1. Overview

At Outside Peak USA, we stand behind the quality of our products. This policy explains when and how returns, refunds, and exchanges are accepted for purchases made through outsidepeakusa.com.

Summary

• Region: United States
• Return window: 30 days from the date of delivery
• Return eligibility: Returns are accepted for both defective and non-defective products if they meet the conditions below
• Exchanges: Exchanges are accepted
• Product condition: New items only
• Return method: By mail
• Return shipping: Customers are responsible for return shipping costs
• Restocking fee: 25% of the product price
• Refund processing time: Refunds are processed within 7 days after approval

2. Contact Information

To start a return, exchange, or report an issue with your order, contact our customer service team:

• Email: support@outsidepeakusa.com
• Phone: 262-239-4914
• Legal Entity Name: Outside Peak LLC
• Site Name: Outside Peak USA
• Address: 2800 E Enterprise Ave Ste 333, Appleton, WI 54913, United States

Business Hours: Monday to Friday, 9 AM to 5 PM CST

3. Return Eligibility

We accept returns for both defective and non-defective products when the following conditions are met:

• The return request is made within 30 days of delivery
• The item is new, unused, uninstalled, and in its original condition
• The item includes all original packaging, manuals, accessories, and parts
• The item is not listed as non-returnable under this policy
• The return has been approved by our customer service team before being shipped back

Used, installed, altered, or damaged products cannot be returned unless they arrived defective or incorrect.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos clearly showing the damage, defect, or incorrect item
• A brief description of the issue

We will review your request and provide return instructions if the return is approved.

5. Return Method and Shipping Costs

Returns must be sent by mail to the return address provided by our customer service team after your return request has been approved.

Customers are responsible for return shipping costs. We do not provide prepaid return labels.

Please do not send any item back without contacting us first. Items returned without prior approval may not be accepted.

We recommend using a trackable shipping service and keeping your proof of shipment until your return has been received and processed.

6. Restocking Fee

All approved returns are subject to a restocking fee equal to 25% of the product price. This amount will be deducted from your refund.

Shipping costs, if applicable, are non-refundable.

Exchanges for the same item are not subject to a restocking fee.

7. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 7 days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

8. Exchanges

We accept exchanges for both defective and non-defective products as long as the item meets the return conditions listed in this policy.

Replacement items are shipped once the returned item has been received and approved.

9. Non-Returnable Items

We cannot accept returns for:

• Items returned more than 30 days after delivery
• Used, installed, altered, or damaged items unless defective upon arrival
• Items missing original packaging, manuals, accessories, or parts
• Personalized, custom-made, or perishable goods
• Intimate or sanitary products such as underwear, swimwear, or personal care items unless sealed and unused
• Gift cards and downloadable digital items

10. Order Cancellations

• Orders may be canceled before shipment for a full refund
• Once an order has shipped, it cannot be canceled and must follow the return process described in this policy

11. Legal Rights

This policy does not affect any rights you may have under applicable U.S. consumer protection laws.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time. Changes take effect when posted on this page.