Privacy Policy

1. Introduction

This website is operated by Outside Peak USA, owned and operated by Outside Peak LLC ("we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, shared, and protected when you visit or make a purchase from outsidepeakusa.com.

2. Company Information

• Site Name: Outside Peak USA
• Legal Entity Name: Outside Peak LLC
• Address: 2800 E Enterprise Ave Ste 333, Appleton, WI 54913, United States
• Email: support@outsidepeakusa.com
• Phone: 262-239-4914
• Business Hours: Monday to Friday, 9 AM to 5 PM CST

3. Information We Collect

We collect personal information that you provide directly to us when you visit our website, place an order, contact us, create an account, subscribe to our communications, or interact with our services.

Personal information we may collect includes:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment information processed securely through our payment providers
• Customer service communications
• Device information, browser information, IP address, and website usage data

4. How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfill, and deliver your orders
• To communicate with you about your order, account, or customer service requests
• To provide returns, refunds, exchanges, and support services
• To improve our website, products, customer experience, and services
• To detect, prevent, and address fraud, security issues, or unauthorized activity
• To comply with applicable legal, tax, accounting, and regulatory obligations
• To send marketing communications when permitted by law or with your consent

5. Payment Information

We do not store full payment card details on our servers. Payments are processed securely by third-party payment providers. These providers may collect and process payment information according to their own privacy and security practices.

6. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business and provide our services, including:

• Payment processors
• Shipping and fulfillment providers
• Customer support tools
• Email and marketing service providers
• Analytics and website performance providers
• Fraud prevention and security service providers
• Legal, tax, accounting, or regulatory authorities when required by law

We do not sell your personal information in the ordinary meaning of selling personal data for money.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate our website, remember your preferences, analyze website traffic, improve user experience, and support advertising or marketing activities.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Email Marketing

If you subscribe to our email list or opt in to receive marketing communications, we may send you promotional emails, product updates, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@outsidepeakusa.com.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax and accounting obligations, dispute resolution, and fraud prevention.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Opt out of marketing communications
• Request information about how your data is used or shared

To exercise your rights, contact us at support@outsidepeakusa.com.

12. Children's Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

14. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. By using our website, you understand that your information may be transferred to locations outside your state, province, or country.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Outside Peak USA
• Owned and operated by Outside Peak LLC
• Address: 2800 E Enterprise Ave Ste 333, Appleton, WI 54913, United States
• Email: support@outsidepeakusa.com
• Phone: 262-239-4914
• Business Hours: Monday to Friday, 9 AM to 5 PM CST